Support

The Ultra Calmer is designed to be powered for (3) hours. This is because Ultra Calmer is so effective that it should only take 1 - 10 minutes for your dog to curl up and release stress. This has been tested so the results are repeatable and measurable. Using the Ultra Calmer for longer than the (3) hour battery charge is not recommended.

Returns and exchanges for purchases made in a partnered store or website may not be processed by thePetCalmer.com. If the item you wish to return was not purchased here on our website, please inquire at the place of purchase for a resolution.

We must receive the product back within 30 days of purchase in order to issue a refund. Returns must contain 100% of the original content. Shipping fess, including return fees, are not refundable. Please include either a copy of the packing slip or a note with your full name and your purchase transaction number or thePetCalmer order number. For full protection and to ensure prompt delivery, returns must be shipped via Australia Post with registered tracking code to our mail address:

thePetCalmer.com

PO Box 453

Mudgeeraba 4213 Queensland

Australia

We will contact you with a return confirmation to the email you provided during your order.

Please allow 10-14 days for the refund to appear on your credit card account.  

If you are experiencing any issues with the use or enjoyment of an item purchased from thePetCalmer.com, we can help resolve them. 

Please call +61 (0) 439 068878 or refer to FAQ at the top of this page to your answers.

If your Pet Acoustic product is non-functioning arrived damaged we will replace it within two weeks from receiving the returned product, including shipping costs to Patranco Pty Ltd.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site"s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser"s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Patranco Pty Ltd will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about Patranco Pty Ltd.

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

http://www.thepetcalmer.com may contain links to many other websites. Patranco Pty Ltd cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Patranco Pty Ltd do not constitute an endorsement by Patranco Pty Ltd or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Patranco Pty Ltd or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Patranco Pty Ltd.

You must not:

• Republish material from our website without prior written consent.
• Sell or rent material from our website.
• Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
• Redistribute any content from our website, including onto another website.
  
  

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else"s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Patranco Pty Ltd is not responsible for any of the opinions or comments posted on http://www.thepetcalmer.com. Patranco Pty Ltd is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Patranco Pty Ltd. Patranco Pty Ltd doe not share the opinions, views or commentary of any testimonials on http://www.thepetcalmer.com - the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

Patranco Pty Ltd may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Patranco Pty Ltd uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

Patranco Pty Ltd makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall Patranco Pty Ltd or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Patranco Pty Ltd has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here: pets@thepetcalmer.com

Patranco Pty Ltd

PO Box 453

Mudgeeraba QLD 4213

Australia

.

Length of coverage is one (1) year from the date of purchase by the first consumer purchaser of the product. Warranty does not apply to abuse, accident or neglect, including but not limited to physical damage (cracks, scratches, etc) to the surface of the product; contact with liquid, water, rain, extreme, humidity or heavy perspiration, sand, dirt, or the like, extreme heat, or food; use of the Product for commercial purposes or subjecting the Products to abnormal usage or conditions; or other acts which are not the fault or negligence of thePetCalmer.com (Patranco Pty Ltd.)

Contact the place of purchase for issues and returns.

In no event shall Patranco Pty Ltd be liable for any indirect, punitive, incidental, special or consequential damages whatsoever arising out of or connected with the use or misuse of any Pet Acoustic products purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risk individual to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Patranco Pty Lts is liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product in no event should you allow your pet to use this product unattended, nor should you leave any children unattended in the presence of this product as it may present a choking hazard.

All content, design, text, graphics, logos, photographs, interfaces, the selection and arrangements thereof, and any material on www.thepetcalmer.com are protected by United States and international copyright law and other intellectual property laws and are owned by Pet Acoustics Inc.2020

thepetcalmer.com website (the "Site") is comprised of various web pages operated by Patranco Pty Ltd www.thepetcalmer.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.thepetcalmer.com or www.thepetcalmer.com.au constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

Electronic communications 
Visiting www.thepetcalmer.com or sending emails to pets@thepetcalmer.com. constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Patranco Pty Ltd. does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.thepetcalmer.com only with permission of a parent or guardian.

No unlawful or prohibited use/Intellectual Property 
You are granted a non-exclusive, non-transferable, revocable license to access and use www.petacoustics.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Patranco Pty Ltd trading as thePetCalmer.com that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Patranco Pty Ltd or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. thePetCalmer.com content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Patranco Pty Ltd and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of thePetCalmer.com. or our licensors except as expressly authorized by these Terms.

Indemnification 
You agree to indemnify, defend and hold harmless Patranco Pty Ltd its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Patranco Pty Ltd reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Patranco Pty Ltd in asserting any available defenses.

Arbitration 
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver 
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.